KEEP MY SUEDE SAFE - SPRAY
KEEP MY SUEDE SAFE - SPRAY
We want your new bag to last as long as possible and also keep it’s beauty. That’s why we want to make equip you with the best care products.
Particularly for all suede leather such as our QUILTED BAGS SOFT we recommend this special Suede Leather Care Spray (400ml) to protect it against stains and bleaching.
To achieve the best results: Treat your new bag before you take it outside for the first time and use other products. Just apply the spray in a well ventilated area, ideally outside like a balcony or garden and let it dry. Depending on the use, the bag should be treated every 3 to 12 months.
We recommend using this care spray in combination with our WE CARE YOU CARE SPRAY.
careful: this care spray must be applied before the WE CARE YOU CARE SPRAY.
This way you’ll make sure that your new bag will keep looking as beautiful as on the day you got it and who knows… maybe you can pass it on to the next generation.
Questions? We are available anytime via phone or e-mail. You can find a summary of all our care instructions here.
If you do run into a bigger problem with your bag, like tears, stains, etc. that you can’t fix or clean yourself, please let us know. We are happy to put you in touch with a “Bag Doctor”.
BEAUTIFUL DETAILS
SIZE
SHIPPING
ORDERS ARE SHIPPED VIA DHL OR LOCAL EXPRESS POST, WITH TRACKING AVAILABLE. DELIVERY TAKES 2-7 BUSINESS DAYS.
EU : CUSTOMERS GET FREE SHIPPING FOR ORDERS OVER €350; BELOW THIS, FEES ARE €6 WITHIN AUSTRIA, €10 TO GERMANY, AND €15-€20 TO OTHER EU COUNTRIES. DHL EXPRESS IS AVAILABLE IN THE EU AT VARIABLE RATES.
NON-EU EUROPE: €30-€40
USA & CANADA: €25-€62
AUSTRALIA & NEW ZEALAND: €40-€75
INTERNATIONAL: €30-€50
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RETURNS
RETURN & EXCHANGE POLICY:
- RETURN FOR STORE CREDIT ONLY OR EXCHANGE
- CONTACT US PROMPTLY FOR DAMAGED ITEMS.
- WE ACCEPT RETURNS WITHIN 14 DAYS FROM THE DATE OF DELIVERY, IN ORIGINAL CONDITION.
- CONTACT US FOR RETURNS OR EXCHANGES.
NO REFUNDS ON JEWELLERY ITEMS.
EXCEPT:
- FULL REFUND FOR DAMAGED OR WRONG SHIPPED ITEMS.
FULL REFUND ISSUED IF EXCHANGE IS NOT POSSIBLE AND CONDITIONS ARE MET.
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